FAQs

Welcome to the PeakMart FAQ page! 🐾 Whether you’re looking for information about our products, shipping, or anything else, you’ve come to the right place. We’ve gathered the most common questions and answers to help you make the most of your PeakMart experience.

1. What products do you offer at PeakMart? 🛒

At PeakMart, we offer a wide range of products for pets and their parents! From premium pet food and cozy beds to engaging toys and essential grooming supplies, we’ve got everything you need to keep your furry friends happy and healthy. 🐶🐱

2. How can I track my order? 📦

Once your order is on its way, we’ll send you a tracking number via email. You can use this number to track your package’s journey through our courier’s website. 📬

3. What are your shipping times? 🚚

  • Domestic Orders (USA): Typically, 3 to 5 business days. 🇺🇸
  • International Orders: Generally, 7 to 15 business days, depending on your location. 🌏

4. How much does shipping cost? 💵

  • Standard Shipping: Costs are calculated at checkout based on your order size and delivery location.
  • Free Shipping: Enjoy free shipping on orders over $50 within the USA. 🎉

5. What is your return policy? 🔄

You can return items within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition as received. Return shipping costs are generally the customer’s responsibility unless the item is defective or incorrect. 🛍️

6. How do I return or exchange an item? 📝

  1. Contact Us: Email us at support@peakmart.com to start the return or exchange process.
  2. Receive Instructions: We’ll provide you with a Return Authorization Number and instructions for sending the item back.
  3. Ship the Item: Follow the instructions to return your item. 🏷️

7. When will I receive my refund? 💸

Once we receive your return, we’ll process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear on your statement. ⏳

8. Can I change or cancel my order after placing it? 🚫

If you need to make changes or cancel your order, contact us as soon as possible at support@peakmart.com. We’ll do our best to accommodate your request, but once an order is in processing, changes might not be possible.

9. Do you offer gift cards? 🎁

Yes! We offer gift cards that can be used for any product on our website. They make the perfect gift for pet lovers! 🐾

10. How do I contact customer support? 📧

For any questions or concerns, reach out to us at support@peakmart.com. Our friendly customer service team is here to assist you! 😊

11. Are your products eco-friendly? 🌍

We are committed to sustainability and offer a range of eco-friendly products. Look for items labeled as "eco-friendly" in our store to make greener choices for your pets and the planet. 🌱

12. Do you have a physical store location? 🏬

At the moment, PeakMart is an online store, but we’re always here to provide you with the best shopping experience through our website. Stay tuned for any future updates about physical locations! 📍

Thank you for visiting PeakMart’s FAQ page! If you have any other questions or need further assistance, feel free to reach out to us. We’re here to help make your shopping experience as smooth and enjoyable as possible. 🐕🐈💚