Shipping & Returns
Welcome to PeakMart’s Shipping and Returns Page! 🌟🐾
We’re here to make your shopping experience smooth and hassle-free. Whether you’re eagerly awaiting your new pet supplies or need to return an item, our team is here to ensure everything goes as planned. Here’s everything you need to know about our shipping and return policies.
Shipping Information 📦🌍
Shipping Times ⏰
- Within the USA: Enjoy fast and reliable shipping with delivery times ranging from 3 to 5 business days. 🚚🇺🇸
- International Orders: We’re happy to serve customers around the globe! International shipping usually takes 7 to 15 business days, depending on your location. 🌏✈️
Shipping Costs 💵
- Standard Shipping: Calculated at checkout based on your order size and delivery location.
- Free Shipping: Available on orders over $50 within the USA. 🎉
Order Tracking 🔍
- Once your order is on its way, we’ll send you a tracking number so you can follow your package’s journey to your doorstep. 📬
Need Assistance? 🤔
- For any questions about shipping, feel free to reach out to us at support@peakmart.com. We’re here to help! 😊
Returns and Exchanges 🔄💖
Return Policy 🛍️
- 30-Day Return Window: You have 30 days from the date of purchase to return your items for a refund or exchange. 📅
- Condition of Items: Items must be unused, in their original packaging, and in the same condition as received. 🧸
How to Return an Item 📝
- Contact Us: Email us at support@peakmart.com to initiate the return process. Include your order number and details of the item you wish to return. 📧
- Return Authorization: We’ll provide you with a Return Authorization Number and instructions on how to send the item back. 📦
- Ship the Item: Follow the provided instructions to return your item. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect. 🏷️
Refunds and Exchanges 💸
- Refunds: Once we receive your return, we’ll process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear on your statement. ⏳
- Exchanges: If you’d like to exchange an item for a different size or color, let us know, and we’ll arrange the exchange for you. 🌈
Defective or Incorrect Items 🚫
- If you receive a defective or incorrect item, contact us immediately at support@peakmart.com. We’ll ensure you receive the correct product or a full refund at no additional cost. 🛠️
Questions or Concerns? 🤗
- Don’t hesitate to get in touch with us at support@peakmart.com. Our friendly team is here to assist you with any shipping or return-related queries.
Thank you for shopping with PeakMart! We’re committed to providing you and your pets with the best products and service. 🐕🐈💚